Privacy Policy

Your privacy is important to us, and we are committed to handling your information responsibly while protecting the interests of The Cancer Fund (the parent company), United Cancer Network (d/b/a of The Cancer Fund), its employees, creators, board of directors, officers, affiliates, and related parties (collectively, “United Cancer Network”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our mobile application and related services (the “App” or “Services”).

We may update this Privacy Policy at our discretion. Any changes will be posted here with a revised “Last Updated” date. In some cases, we may provide additional notice through the App, email, or other means, but continued use of the App after changes constitutes your acceptance of the updated policy. We review and update this policy at least annually or as our practices or applicable laws change.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when creating an account, using App features, submitting forms, surveys, support requests, or interacting with us. This may include:

• Profile Information: Name, email address, location, and other details you submit.
• Notebook Content: Any items, notes, reflections, or user-generated content you save or upload.
• Communications: Messages sent via support, feedback, or other channels.
• Survey Responses: Any feedback or opinions provided.
• Account Preferences: Settings, notification choices, and customizations.

Information We Collect Automatically

As you use the App, we automatically collect:

• Usage Information: Views, interactions, searches, saved items, and behavioral data.
• Ren, Our Support Guide: When you ask Ren for support, our records note the kind of response shown (for example, that a search ran or that support lines were offered), and our analytics pick up on search keywords so we can keep offering the best support possible. We do not keep your full conversation, and none of this identifies you.
• Device Information: Device type, OS, version, identifiers, network details, and similar technical data.
• Location Data: Approximate location via IP address; precise location if you grant permission.
• Log Data: Timestamps, performance metrics, errors, diagnostics, and related technical information.

Information We Generate

We may create or derive:

• Unique User IDs associated with your account.
• Derived Insights: Inferences from usage patterns, preferences, engagement, and other analytics to support our business operations and improvements.

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Services, including your digital notebook and saved content.
• Enhance, develop, and improve the App and our overall offerings.
• Communicate with you regarding accounts, updates, support, and Service-related matters.
• Personalize features, recommendations, and experiences.
• Protect the App, our rights, The Cancer Fund, United Cancer Network, employees, creators, board of directors, and users from fraud, unauthorized access, abuse, or threats.
• Perform analytics, research, trend monitoring, and business optimization.
• Comply with legal obligations, enforce our terms, or protect legitimate business interests.
• Support internal operations, including training, quality assurance, and dispute resolution.

We may also use your information for any other purpose disclosed at collection or with your consent, or as otherwise permitted by law.

How We Share Your Information

We may disclose your information to:

• Service Providers and Partners: Vendors, contractors, hosting providers, analytics firms, support platforms, payment processors, and other third parties assisting our operations.
• Affiliates and Related Entities: Including The Cancer Fund and within our corporate family or network for operational, administrative, or business purposes.
• Legal and Safety Requirements: When required or permitted by law, subpoena, court order, regulatory request, or to protect the rights, property, safety, or interests of The Cancer Fund, United Cancer Network, its employees, creators, board of directors, affiliates, users, or the public.
• Business Transactions: In connection with mergers, acquisitions, reorganizations, asset sales, financing, or similar transactions (including due diligence).
• With Your Direction or Consent: When you explicitly request or authorize sharing (e.g., via social features).
• Aggregated/Anonymized Data: Non-identifiable, aggregated, or de-identified data for any purpose, including research, marketing, or third-party sharing.

We do not sell personal information to third parties in the traditional sense, but we may share data as described above to support our mission and operations.

Automated Decision-Making

We may use automated processes or algorithms to generate insights and personalize features based on your usage (e.g., content recommendations). These do not produce decisions with legal or similarly significant effects on you. You may contact us for more details.

Your Choices and Rights

You may update certain profile or preference information directly in the App or by contacting support@UnitedCancerNetwork.org (or the current support email).

Certain rights (such as access, correction, deletion, or portability) may be available under applicable law (e.g., CCPA/CPRA for California residents, GDPR/UK GDPR for EEA/UK/Switzerland users). We will respond to verifiable requests as required by law, but we reserve the right to deny or limit requests where permitted (e.g., if burdensome, frivolous, or impacting our legitimate interests). To exercise rights, contact us at support@UnitedCancerNetwork.org.

Location Data: Manage via device settings; disabling may impair features.

Notifications: Control via device or App settings.

Marketing: Opt out of promotional messages via unsubscribe links or App preferences (transactional/service messages continue).

Data Security

We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. In the event of a breach, we will act as required by law but disclaim further liability.

Limitation of Liability and Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CANCER FUND, UNITED CANCER NETWORK (D/B/A OF THE CANCER FUND), ITS EMPLOYEES, CREATORS, BOARD OF DIRECTORS, OFFICERS, AFFILIATES, AND RELATED PARTIES PROVIDE THE APP AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL THE CANCER FUND, UNITED CANCER NETWORK, OR ITS RELATED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, GOODWILL, OR PERSONAL INFORMATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR FIFTY DOLLARS ($50), WHICHEVER IS GREATER. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

Data Retention

We retain information as long as your account is active, as needed to provide Services, or for legitimate business, legal, compliance, safety, or archival purposes. Even after account closure or deletion requests, we may retain data where necessary (e.g., for legal defense, audits, fraud prevention, or aggregated analytics). We may anonymize data at any time for ongoing research, analytics, or archival purposes, after which it is no longer personal information. Deletion is subject to our operational needs and legal obligations.

Children’s Privacy

The App is not directed to children under 13 (or the applicable age under law). We do not knowingly collect data from children under 13. If we learn of such collection, we will delete it promptly. Contact us immediately if you believe a child under 13 has provided information.

International Data Transfers

United Cancer Network (d/b/a of The Cancer Fund) is based in the United States. Data may be transferred to, stored, and processed in the U.S. or other countries, which may have different (potentially less protective) privacy laws. By using the App, you consent to such transfers. We use safeguards such as standard contractual clauses where appropriate, but you acknowledge and accept the risks of U.S.-based processing.

Changes to This Policy

We may modify this policy at any time. Significant changes will be noted by updating the date and, where appropriate, via in-App notice or email. Your continued use constitutes acceptance.

Contact Us

For questions, contact:

Email: support@UnitedCancerNetwork.org

(This privacy policy is accessible within the App via Settings > Privacy Policy link as required for mobile applications.)

Additional Information for California Residents (CCPA/CPRA)

In the past 12 months, we have collected the following categories of personal information: Identifiers (name, email, location, device identifiers), Internet/Electronic Activity (browsing behavior, usage data), Geolocation data, User-generated content (notebook entries, saved items), Inferences (content preferences, usage patterns).

In the past 12 months, we have disclosed the following categories of personal information to service providers and contractors for business purposes: Identifiers, Internet/Electronic Activity, Geolocation data, User-generated content, Inferences. We do not sell or share personal information for cross-context behavioral advertising.

You have rights to know/access/correct/delete/opt out of sales/sharing (we do not sell or share for cross-context behavioral advertising), limit use/disclosure of sensitive personal information (if applicable; we do not collect sensitive personal information as defined under CPRA beyond what is necessary for Services), and non-discrimination. We honor Global Privacy Control (GPC) signals as opt-out requests for sales/sharing. If you use a GPC-enabled browser or extension, your preference will be respected upon detection. Submit verifiable requests to support@UnitedCancerNetwork.org. We may limit or deny requests as permitted by law.

Additional Information for European Users (GDPR/UK GDPR)

We process data based on contract performance, legitimate interests (e.g., service improvement, security, fraud prevention), consent (where required), or legal obligations.

Additional rights include objection to processing, restriction, portability, and complaint to a supervisory authority. We prioritize our legitimate interests where applicable. For EU representative inquiries, contact support@UnitedCancerNetwork.org (we will direct as needed).